Privacy Policy

Pralo Media (Pty) Ltd | Reg. No. 2019/006247/07

Last updated: 4 November 2025

Pralo Media (Pty) Ltd (“Pralo Media”, “we”, “us”, “our”) respects your privacy. This policy explains how we collect, use, store, and protect your personal information in line with the Protection of Personal Information Act 4 of 2013 (POPIA). It applies to our website and to the services we provide, including website design, graphic design, printing, photography, and video production.

By using our website or engaging our services, you agree to the practices described here.

1. Who we are

Responsible party: Pralo Media (Pty) Ltd
Address: 645 Phakaneng Section, Bothashoek, Burgersfort, Limpopo, South Africa
Information Officer: Thapelo Selahle
Email: info@pralomedia.co.za
Phone: 076 927 0909

2. What personal information we collect

Depending on how you interact with us, we may collect:

  • Identity and contact details, such as your name, email address, phone number, and business name
  • Billing information, such as your billing address, company registration number, and VAT number where applicable
  • Project information, such as briefs, logos, images, files, and content you send us
  • Photographs and video footage of you, your staff, your guests, or your property, captured during a shoot or event
  • Communications, such as emails, WhatsApp messages, and form submissions
  • Technical data, such as your IP address, browser type, device, pages visited, and time spent on the site
  • Payment records, such as proof of payment and invoice history. We do not store your full card details.

We do not knowingly collect special personal information, such as health or religious information, unless you volunteer it and it is needed for the service.

3. How we collect it

We collect information directly from you through our contact and quote forms, email, WhatsApp, phone calls, meetings, and bookings. We also collect it automatically through cookies and analytics tools when you visit our website, and through the photography and video work we do for you.

4. Why we use your information

We process your information only for lawful purposes connected to our business, namely:

  • Responding to enquiries and preparing quotes
  • Concluding and performing our contract with you
  • Delivering, managing, and supporting our services
  • Invoicing, payment collection, and record keeping
  • Communicating about your project, bookings, and changes
  • Improving our website and services
  • Marketing our services, where you have consented or where the law allows
  • Showcasing completed work in our portfolio, as set out in section 6
  • Complying with legal and tax obligations

5. Sharing your information

We do not sell your personal information. We share it only where necessary with:

  • Service providers who help us operate, such as web hosting providers, email and cloud storage platforms, analytics providers, payment processors, and printing partners
  • Professional advisors, such as accountants and legal advisors
  • Authorities, courts, or regulators where the law requires it

Anyone who handles your information on our behalf must keep it confidential and secure and may use it only for the purpose we engage them for.

6. Photographs, video, and portfolio use

Images and footage that identify people are personal information. Unless we agree otherwise in writing:

  • We will use footage and images from your project to deliver the service you paid for.
  • We may display completed work in our portfolio, on our website, and on our social media pages.
  • You may ask us not to use identifiable images of you or your business for promotion. Please tell us before the shoot, or contact us afterwards and we will remove the content from our own channels within a reasonable time.

Where you are the client and people other than you appear in a shoot, you are responsible for making sure they are aware of the filming or photography.

7. Cookies and analytics

Our website may use cookies and similar technologies to make the site work, remember your preferences, and understand how visitors use it. These may include analytics tools such as Google Analytics. You can accept or decline non-essential cookies through our cookie banner, and you can change your browser settings to block or delete cookies. Blocking some cookies may affect how the site works.

8. Transfers outside South Africa

Some of our service providers, such as cloud hosting and email platforms, store data on servers outside South Africa. Where this happens, we take reasonable steps to make sure your information receives protection comparable to that required by POPIA.

9. How long we keep your information

We keep personal information only as long as needed for the purpose it was collected, or as the law requires. As a guide:

  • Enquiries that do not lead to a project: up to 12 months
  • Client and project records: for the duration of the relationship and up to 5 years afterwards for legal and tax purposes
  • Financial and invoicing records: at least 5 years
  • Portfolio content: until you ask us to remove it or we choose to retire it

When information is no longer needed, we delete or de-identify it securely.

10. How we protect your information

We take reasonable technical and organisational steps to protect your information against loss, damage, unauthorised access, and misuse. These include password protection, access controls, secure cloud storage, and limiting access to those who need it. No system is completely secure, so if we become aware of a breach affecting your information, we will notify you and the Information Regulator as POPIA requires.

11. Your rights

Under POPIA you have the right to:

  • Ask whether we hold personal information about you and request access to it
  • Ask us to correct or update inaccurate information
  • Ask us to delete or destroy information we are no longer entitled to keep
  • Object to the processing of your information, including for direct marketing
  • Withdraw consent at any time, without affecting processing that already took place
  • Lodge a complaint with the Information Regulator

To exercise any of these rights, email info@pralomedia.co.za with your name and details of your request. We may need to verify your identity first, and we will respond within a reasonable time.

12. Direct marketing

We will only send you marketing messages if you have opted in or are an existing client and the law permits it. Every marketing message will include a simple way to opt out.

13. Children

Our services are intended for businesses and adults. We do not knowingly collect personal information from children under 18 without the consent of a parent or guardian. If you believe a child has given us their information, please contact us and we will delete it.

14. Third-party links

Our website may link to other websites, such as social media pages or client sites. We are not responsible for their privacy practices, and we encourage you to read their policies.

15. Changes to this policy

We may update this policy from time to time. The latest version will always be on our website with the “last updated” date at the top. Continued use of our website or services after an update means you accept the revised policy.

16. Complaints

If you are unhappy with how we handle your information, please contact us first so we can try to resolve it. You also have the right to complain to the Information Regulator (South Africa):

Website: www.inforegulator.org.za
Email: complaints.IR@justice.gov.za