Refund and Cancellation Policy

Pralo Media (Pty) Ltd | Reg. No. 2019/006247/07

This policy explains when you can cancel a booking with Pralo Media (Pty) Ltd (“Pralo Media”, “we”, “us”, “our”) and when you are eligible for a refund. It applies to all bookings for scheduled services, including event coverage, photography shoots, and video production. By booking with us or paying for a service, you agree to this policy.

1. Written notice of cancellation

All cancellations must be made in writing. You can send your notice by:

Your notice counts from the date and time we receive it. A cancellation is only valid once we have confirmed receipt in writing. Please include your full name, the service booked, and the date of the event or shoot.

2. Cancellation with five or more days’ notice

If we receive your written notice at least five (5) full days before the scheduled date of the event or shoot, you qualify for a refund of the amount you paid for that booking.

Approved refunds are paid to the original payment method within 14 to 30 business days of our written confirmation.

3. Cancellation with less than five days’ notice

If we receive your notice less than five (5) days before the scheduled date, you do not qualify for a refund.

4. Same-day cancellations and no-shows

If you cancel on the day of the event or shoot, or if you or your representative are not available when our team arrives, no refund will be issued. No part of your payment will be returned.

5. Examples

  • Event on Saturday the 20th. You email your cancellation on or before Monday the 15th: refund applies.
  • Event on Saturday the 20th. You email your cancellation on the 17th: no refund.
  • Event on Saturday the 20th. You cancel on the morning of the 20th: no refund.

6. Cancellation by Pralo Media

If we need to cancel a booking for reasons within our control, you will receive a full refund of what you paid, or the option to move your booking to a new date at no extra cost. The choice is yours.

If an event or shoot cannot go ahead because of circumstances outside either party’s control, such as severe weather, power or venue failure, illness, or any other force majeure event, we will agree with you on a new date or a refund, depending on the circumstances.

7. Completed and started work

Refunds do not apply to services that have been delivered or are already in progress, including:

  • Completed photography, video, or design work that has been delivered to you
  • Website design and development work that has already started
  • Custom printing jobs that have gone into production
  • Editing and post-production work that has begun

8. Disputes about service quality

If you are unhappy with the work we delivered, please contact us within 7 days of delivery. We will review your concern and work with you to correct it. Where we agree the work did not match what was reasonably agreed, we may offer revisions, a partial credit, or a refund at our discretion.

9. Your rights under the law

Nothing in this policy limits any rights you have under the Consumer Protection Act 68 of 2008 or other applicable South African law.

10. Changes to this policy

We may update this policy from time to time. The version published on our website on the date you make your booking is the one that applies to that booking.

11. Contact us

Pralo Media (Pty) Ltd
Email: info@pralomedia.co.za
Phone: 076 927 0909
Address: 645 Phakaneng Section, Bothashoek, Burgersfort, Limpopo, South Africa